A Framework for Text Mining Services, Claire Grover, Harry Halpin, Ewan Klein, Jochen L. Leidner, Stephen Potter, Sebastian Riedel, Sally Scrutchin and Richard Tobin, Proceedings of the UK e-Science Programme All Hands Meeting 2004 (AHM) 2004 [pdf] 
@inproceedings{grover04framework,
    editor={Simon J. Cox}, 
    address={Nottingham, UK}, 
    year={2004}, 
    author={Claire Grover and Harry Halpin and Ewan Klein and Jochen L. Leidner and Stephen Potter and Sebastian Riedel and Sally Scrutchin and Richard Tobin}, 
    isbn={1-904425-21-6}, 
    bdsk-url-1={http://www.iccs.informatics.ed.ac.uk/~ewan/Papers/Grover:2004:FTM.pdf}, 
    title={A Framework for Text Mining Services}, 
    pages={878--885}, 
    booktitle={Proceedings of the UK e-Science Programme All Hands Meeting 2004 (AHM)}, 
}